HP 5j onsite met voorspellende detectiemeldingen/voorkeurstoegang/DMR voor MWS

Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.

Quickly resolve device issues for users

Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.

Preferred access to parts and HP service experts

Fast pass to support. Request a support expert call you back during regular business hours, engage in after-hours chat, as well as benefit from parts, queue and field service prioritization.

Beschrijving

Avoid disruption with our fastest support, including AI-powered, predictive issue alerts, preferred access to expert remote support and onsite repair.

Specifications

Leveranciersinformatie
Garantiedekking	Binnen garantie
Type ondersteuning	AI-gestuurde inzichten met reparatie op locatie/voorkeurstoegang
Servicemethode	Voorspellende ondersteuning met voorkeurstoegang
Reactietijd	Respons op volgende werkdag
Plaats van service	Remote en onsite
Duur	5 jaar
Dekkingsgegevens	Standaard werkdagen – 9 uur
Dekkingsperiode	60 maand(en)
Type verzorgingspakket	Electronisch
Extra ondersteuningsmogelijkheid	Behoud van defecte media